Frequently Asked Questions

• How do I know if I am covered on my insurance?

We can check this for you. Just provide us with your insurer's name, your registration and your personal details and we'll check for you. Once we've ascertained as to whether you are covered or not, we won't start any work until you've given us the approval.

• Is it really free to repair or replace the damaged glass?

A repair is usually free depending on your policy and it won't affect your no-claims bonus. For a glass replacement you may have to pay a small excess; usually ranging from £50 to £80. If you don't have insurance cover for your vehicle's glass then a repair can be as in-expensive as £50, and the cost of replacement glass will depend on the type of glass you need for your vehicle. But don't worry, we won't start work until we've given you a quote.

• How do you repair a chip without replacing the glass?

Essentially we clean the chip and inject it with a special resin. We'll then harden the resin with UV light to make the windscreen as strong as before. Then we'll polish it up so the damage is almost invisible.

• How long will it take to repair a chip?

Usually 30 mins, and you can drive away immediately once we finished the work.

• How long will it take to replace the glass?

To replace the glass, the work can take between 90-120 minutes. We'll cover up your bodywork and interior, and then remove your old windscreen. We'll apply a primer and a bonding glue to make a good seal and insert your new windscreen. Then just wait around 1 HOUR for the glue to set and you can drive away.

• I've booked online, what happens next?

We'll call you around time you specified, and on the number you've given us to check the details you've submitted and to finalise your appointment.

How We Do It

Delivering Total Customer Satisfaction

We acknowledge that our customers expect and deserve a first-class service every time. We strive to ensure that we deliver total customer satisfaction at every stage of the windscreen repair and replacement process, from booking an appointment through to fulfillment of service.

We have invested in a business framework that helps provide the foundation for delivering service excellence. We operate a UK-based contact centre which is open 24 hours a day, seven days a week. Our IT systems are designed to enable us to get it 'right for time'; ensuring the correct parts, people and equipment are assigned to each job. Our nationwide fleet of mobile technicians are equipped with innovative products that allow them to operate in a wider range of weather conditions thus minimising the risk of re-arranged appointments due to bad weather.

Listening to Our Customers

At Auto Windscreens we operate several initiatives focused on analysis and acting upon feedback from our customers. Feedback is captured in a number of ways including a customer satisfaction survey that is offered by our technician (via our PDA devices) to every customer upon completion of the job. We also engage with a third party agency who contact a sample of our customers and carry out a short telephone interview to gather information at a more personal and in-depth level.

All the feedback we receive from the various channels is analysed and fed into our continual improvement processes to ensure we learn from our customers and use their valuable feedback to provide insightful development of our service.

Continuous Innovation

We're always introducing new techniques that help us deal quickly and efficiently with any automotive glazing problem. Whether it be robotic lifting devices, wet weather canopies or new windscreen 'glues' that will set even in damp and freezing conditions - we are always looking to remain at the forefront of automotive glazing technology.

Not only do we focus on the technical aspects of windscreen repair and replacement, we also continue to develop our colleagues, our business processes and IT systems to ensure that we are efficient, precise and hassle-free service from start to finish.

We recognise the importance of listening to our customers and delivering the service they expect, hence we are dedicated and passionate about our goal of delivering total customer satisfaction.

Call us on 0800 999 5000 or book an appointment online now.

Chipped or cracked windscreen?

Book online now...

If you need to arrange a windscreen repair or windscreen replacement then book an appointment online now.

Book your windscreen repair or replacement online
 

Speak to us now

Alternatively, call us now to speak with an agent in our 24/7 UK-based contact centre to book your appointment.

Telephone0800 999 5000

Calling from a mobile? Use your free minutes and call 01246 216200