Frequently Asked Questions

• How do I know if I am covered on my insurance?

We can check this for you. Just provide us with your insurer's name, your registration and your personal details and we'll check for you. Once we've ascertained as to whether you are covered or not, we won't start any work until you've given us the approval.

• Is it really free to repair or replace the damaged glass?

A repair is usually free depending on your policy and it won't affect your no-claims bonus. For a glass replacement you may have to pay a small excess; usually ranging from £50 to £80. If you don't have insurance cover for your vehicle's glass then a repair can be as in-expensive as £50, and the cost of replacement glass will depend on the type of glass you need for your vehicle. But don't worry, we won't start work until we've given you a quote.

• How do you repair a chip without replacing the glass?

Essentially we clean the chip and inject it with a special resin. We'll then harden the resin with UV light to make the windscreen as strong as before. Then we'll polish it up so the damage is almost invisible.

• How long will it take to repair a chip?

Usually 30 mins, and you can drive away immediately once we finished the work.

• How long will it take to replace the glass?

To replace the glass, the work can take between 90-120 minutes. We'll cover up your bodywork and interior, and then remove your old windscreen. We'll apply a primer and a bonding glue to make a good seal and insert your new windscreen. Then just wait around 1 HOUR for the glue to set and you can drive away.

• I've booked online, what happens next?

We'll call you around time you specified, and on the number you've given us to check the details you've submitted and to finalise your appointment.

Speak to us now

Alternatively, call us now to speak with an agent in our UK contact centre to book your appointment.

Telephone0800 999 5000

Calling from a mobile? Use your free minutes and call 01246 216200

Insurance Partners

Straightforward windscreen repair

We work with the UK's leading insurance companies to provide a fast, efficient service for their customers and reduce the hassle and complexity for the insurer.

We offer a top quality automotive glazing repair and replacement service for all types of vehicle glass, with a world class standard of service that makes dealing with us as hassle-free as possible.

We're always looking for ways to make our service even better and here are a few of the initiatives that our customers have told us make their lives easier.

Our Industry-leading management information (MI) has been key in helping our customers reduce costs and operate more efficiently, helping them to understand the profile of their windscreen business.

Our innovative new Template 10 system allows the insurer to personalise their MI to suit individual needs. The split of repairs to replacements can be easily seen, along with call centre performance stats and everything else needed to monitor performance of the book. We have MI relating to all parts of the customer journey, giving comfort that things are being delivered on or even above target.

We have introduced daily customer satisfaction surveys carried out by an independent company, CSI. This information is fed into our monthly client CSI reports, provided to all our insurance customers giving an independent view of customer satisfaction.

In the words of our Managing Director: "Supplying independently-monitored CSI to our customers each month is part and parcel of our open and honest approach to business."

We can offer a range of pricing solutions to suit the needs of each business. Creating individually tailored pricing initiatives including Average Invoice Price and Pay Per Vehicle solutions, suiting any application.

We work with our clients on repair versus replacement. Our policy is not actively to seek repair jobs but we believe that repairing a windscreen before major damage occurs is not only more cost effective but also safer and kinder to the environment.

Call us today to find out more, one of our specialist Account Managers will be able to work with you to find the right solution for your business.

For more information call us on 01246 223 228.

 

Chipped or cracked windscreen?

Book online now...

If you need to arrange a windscreen repair or windscreen replacement then book an appointment online now.

Book your windscreen repair or replacement online