Straightforward windscreen repair
We work with the UK's leading insurance companies to provide a fast, efficient service for their customers and reduce the hassle and complexity for the insurer.
We offer a top quality automotive glazing repair and replacement service for all types of vehicle glass, with a world class standard of service that makes dealing with us as hassle-free as possible.
We're always looking for ways to make our service even better and here are a few of the initiatives that our customers have told us make their lives easier.
Our Industry-leading management information (MI) has been key in helping our customers reduce costs and operate more efficiently, helping them to understand the profile of their windscreen business.
Our innovative new Template 10 system allows the insurer to personalise their MI to suit individual needs. The split of repairs to replacements can be easily seen, along with call centre performance stats and everything else needed to monitor performance of the book. We have MI relating to all parts of the customer journey, giving comfort that things are being delivered on or even above target.
We have introduced daily customer satisfaction surveys carried out by an independent company, CSI. This information is fed into our monthly client CSI reports, provided to all our insurance customers giving an independent view of customer satisfaction.
In the words of our Managing Director: "Supplying independently-monitored CSI to our customers each month is part and parcel of our open and honest approach to business."
We can offer a range of pricing solutions to suit the needs of each business. Creating individually tailored pricing initiatives including Average Invoice Price and Pay Per Vehicle solutions, suiting any application.
We work with our clients on repair versus replacement. Our policy is not actively to seek repair jobs but we believe that repairing a windscreen before major damage occurs is not only more cost effective but also safer and kinder to the environment.
Call us today to find out more, one of our specialist Account Managers will be able to work with you to find the right solution for your business.