Frequently Asked Questions

• How do I know if I am covered on my insurance?

We can check this for you. Just provide us with your insurer's name, your registration and your personal details and we'll check for you. Once we've ascertained as to whether you are covered or not, we won't start any work until you've given us the approval.

• Is it really free to repair or replace the damaged glass?

A repair is usually free depending on your policy and it won't affect your no-claims bonus. For a glass replacement you may have to pay a small excess; usually ranging from £50 to £80. If you don't have insurance cover for your vehicle's glass then a repair can be as in-expensive as £50, and the cost of replacement glass will depend on the type of glass you need for your vehicle. But don't worry, we won't start work until we've given you a quote.

• How do you repair a chip without replacing the glass?

Essentially we clean the chip and inject it with a special resin. We'll then harden the resin with UV light to make the windscreen as strong as before. Then we'll polish it up so the damage is almost invisible.

• How long will it take to repair a chip?

Usually 30 mins, and you can drive away immediately once we finished the work.

• How long will it take to replace the glass?

To replace the glass, the work can take between 90-120 minutes. We'll cover up your bodywork and interior, and then remove your old windscreen. We'll apply a primer and a bonding glue to make a good seal and insert your new windscreen. Then just wait around 1 HOUR for the glue to set and you can drive away.

• I've booked online, what happens next?

We'll call you around time you specified, and on the number you've given us to check the details you've submitted and to finalise your appointment.

Speak to us now

Alternatively, call us now to speak with an agent in our UK contact centre to book your appointment.

Telephone0800 999 5000

Calling from a mobile? Use your free minutes and call 01246 216200

Specialist Glazing


Unlike most of its competitors, Auto Windscreens operates its Specialist Glazing Division with a dedicated call centre team and specially trained technicians.

These technicians have undergone intensive bespoke training and drive unique specialist glazing vehicles containing a cutting bench, portable fitting platform and a range of equipment to tailor make whatever the job needs whilst ‘on site’.

Consequently, if you call Auto Windscreens with a specialist glazing requirement, whether it be a tractor, boat or PSV, you have access to a specialist team of highly skilled technicians rather than a windscreen fitters with some additional training.

Just like the rest of Auto Windscreens, the specialist glazing department is certified to BS EN ISO 9002 and its technicians work to a strict quality system encompassing industry best practice and Health and Safety requirements.

We have technicians throughout the United Kingdom to ensure we have national coverage. Our contact centre is open 365 days a year and our technicians are on call 6 days a week.

Even if the machinery is static our glaziers have experience of re-glazing drag-lines, face shovels and other specialist machinery, often with multi-ply laminates for added protection in areas of extreme operational danger.

Parts for most popular applications are readiable available, and of course flat laminated glazings can be cut on site. We also have access to a full range of Perspex and lexan for use in security and safety critical applications.

From tractors, combine harvesters and crop sprayers, to motor homes, bus and coaches, boats, horse-boxes and sports cars, Auto Windscreens' technicians have decades of experience of specialist glazing requirements.

Should you have specialist glazing requirements, call our dedicated contact centre on 0800 44 33 99

Chipped or cracked windscreen?

Book online now...

If you need to arrange a windscreen repair or windscreen replacement then book an appointment online now.

Book your windscreen repair or replacement online