Frequently Asked Questions

• How do I know if I am covered on my insurance?

We can check this for you. Just provide us with your insurer's name, your registration and your personal details and we'll check for you. Once we've ascertained as to whether you are covered or not, we won't start any work until you've given us the approval.

• Is it really free to repair or replace the damaged glass?

A repair is usually free depending on your policy and it won't affect your no-claims bonus. For a glass replacement you may have to pay a small excess; usually ranging from £50 to £80. If you don't have insurance cover for your vehicle's glass then a repair can be as in-expensive as £50, and the cost of replacement glass will depend on the type of glass you need for your vehicle. But don't worry, we won't start work until we've given you a quote.

• How do you repair a chip without replacing the glass?

Essentially we clean the chip and inject it with a special resin. We'll then harden the resin with UV light to make the windscreen as strong as before. Then we'll polish it up so the damage is almost invisible.

• How long will it take to repair a chip?

Usually 30 mins, and you can drive away immediately once we finished the work.

• How long will it take to replace the glass?

To replace the glass, the work can take between 90-120 minutes. We'll cover up your bodywork and interior, and then remove your old windscreen. We'll apply a primer and a bonding glue to make a good seal and insert your new windscreen. Then just wait around 1 HOUR for the glue to set and you can drive away.

• I've booked online, what happens next?

We'll call you around time you specified, and on the number you've given us to check the details you've submitted and to finalise your appointment.

Speak to us now

Alternatively, call us now to speak with an agent in our UK contact centre to book your appointment.

Telephone0800 999 5000

Calling from a mobile? Use your free minutes and call 01246 216200

Automotive Glazing Development Centre

Expertise

Auto Windscreens Technicians provide our customers with a world class service from first contact to completion of the job. Fully comprehensive, ongoing training in the automotive glazing industry means that our Technicians remain well-informed of the latest technology and safety procedures.

From Day One, our Technicians have constant support and encouragement through our Continued Professional Development programme, ensuring that they are equipped with the skills and knowledge required in the ever-changing world of automotive glazing.

The induction training consists of four weeks intensive on the job training. At the end of this period, Technicians are assessed to ensure they are able to deliver the high standards our company expects and our customers demand.

A team of Regional Training Officers carry out regular assessment and developmental training in the Technicians own workplace, to help them develop their skills.

This training is backed up by a suite of training modules available at the Automotive Glazing Development Centre, enabling Technicians to increase their skills and knowledge and to meet the demands of our customers.

The level of support we provide for our Technicians is second to none in the industry. Our Technical Department plays an important role in keeping them ahead of the game. The Department produces Technical Information Reports - step-by-step guides to fitting procedures. They also provide a 24 hour Technical Support Line and are responsible for identifying, testing and evaluating new methods, materials and equipment.

Recent initiatives have included the testing of a range of lifting equipment in response to the growing complexity and size of glazing - and a change in urethane to ensure the product we use continues to reassure the customer that we employ the best and safest direct glazing system.

The work carried out by our Technical and Training team has seen a marked rise in skill levels and the team is committed to raising standards even further.

The Automotive Glazing Development Centre is now approved to offer the Automotive Technician Accreditation scheme, overseen by the Institute of Motor Industries. Ours is also the only Glass Qualifications Authority-approved Training and NVQ Assessment Centre in the industry.

Our Technicians have achieved record numbers of NVQ qualifications. They have achieved over 80% of all Level 3 NVQs in automotive glazing. In fact, our Technical and Training team at the Centre has a combined industry experience of well over 100 years.

Their mission is: To train and equip tomorrows Technicians today

Should your company be interested in NVQ and ATA training, benefit from the best training in the business and call 01246 223 191

Chipped or cracked windscreen?

Book online now...

If you need to arrange a windscreen repair or windscreen replacement then book an appointment online now.

Book your windscreen repair or replacement online