• How do I know if I am covered on my insurance?

We can check this for you. Just provide us with your insurer's name, your registration and your personal details and we'll check for you. Once we've ascertained as to whether you are covered or not, we won't start any work until you've given us the approval.

• Is it really free to repair or replace the damaged glass?

A repair is usually free depending on your policy and it won't affect your no-claims bonus. For a glass replacement you may have to pay a small excess; usually ranging from £50 to £80. If you don't have insurance cover for your vehicle's glass then a repair can be as in-expensive as £50, and the cost of replacement glass will depend on the type of glass you need for your vehicle. But don't worry, we won't start work until we've given you a quote.

• How do you repair a chip without replacing the glass?

Essentially we clean the chip and inject it with a special resin. We'll then harden the resin with UV light to make the windscreen as strong as before. Then we'll polish it up so the damage is almost invisible.

• How long will it take to repair a chip?

Usually 30 mins, and you can drive away immediately once we finished the work.

• How long will it take to replace the glass?

To replace the glass, the work can take between 90-120 minutes. We'll cover up your bodywork and interior, and then remove your old windscreen. We'll apply a primer and a bonding glue to make a good seal and insert your new windscreen. Then just wait around 1 HOUR for the glue to set and you can drive away.

• I've booked online, what happens next?

We'll call you around time you specified, and on the number you've given us to check the details you've submitted and to finalise your appointment.