Frequently Asked Questions

• How do I know if I am covered on my insurance?

We can check this for you. Just provide us with your insurer's name, your registration and your personal details and we'll check for you. Once we've ascertained as to whether you are covered or not, we won't start any work until you've given us the approval.

• Is it really free to repair or replace the damaged glass?

A repair is usually free depending on your policy and it won't affect your no-claims bonus. For a glass replacement you may have to pay a small excess; usually ranging from £50 to £80. If you don't have insurance cover for your vehicle's glass then a repair can be as in-expensive as £50, and the cost of replacement glass will depend on the type of glass you need for your vehicle. But don't worry, we won't start work until we've given you a quote.

• How do you repair a chip without replacing the glass?

Essentially we clean the chip and inject it with a special resin. We'll then harden the resin with UV light to make the windscreen as strong as before. Then we'll polish it up so the damage is almost invisible.

• How long will it take to repair a chip?

Usually 30 mins, and you can drive away immediately once we finished the work.

• How long will it take to replace the glass?

To replace the glass, the work can take between 90-120 minutes. We'll cover up your bodywork and interior, and then remove your old windscreen. We'll apply a primer and a bonding glue to make a good seal and insert your new windscreen. Then just wait around 1 HOUR for the glue to set and you can drive away.

• I've booked online, what happens next?

We'll call you around time you specified, and on the number you've given us to check the details you've submitted and to finalise your appointment.

Windscreen Repair and Replacement in the South West

Nationwide service, local care

Auto Windscreens offer a nationwide windscreen repair and replacement service for the entire mainland UK, with an attention to quality and customer care that is driven by local management and expertise. Our mobile technicians are trained to the highest industry standards and are able to come to you at a time that is convenient to repair or replace your vehicle’s glass as quickly as possible, 24/7 and 356 days a year.

Serving the South West area

Using our strategically located network of fitting centres and mobile technicians we provide the same high standards of quality, expertise and satisfaction across the entire South West area - serving customers in major locations such as Bristol, Devon, Exeter and Dorset to name but a few. Our fleet of mobile technicians are equipped with several devices that allow them to work in advers weather conditions as well as handle large glass items without the need for additional manpower.

Our repair and replacement services

The expert agents in our UK-based 24/7 Contact Centre will assess the damage to the glass in your vehicle and the potential for a repair, which for the majority of fully comprehensive insurance policy holders is usually free of charge. Upon arrival and inspection of your vehicle our mobile technicians will further verify whether your windscreen can be repaired and we will only replace glass that is not fit or safe to be repaired.

Our technicians will ensure your car interoir and exterior is protected during the repair or replacement process, so you'll be able to relax safe in the knowledge that your vehicle is in the hands of experts.

Our injection laminated windscreen repair process and the workmanship on all glass replacement is guaranteed for as long as you own the vehicle. In the unlikely event of any issues with your windscreen repair or replacement then contact us and we will gladly fix the problem.

Don't delay - call or book online now

To arrange an appointment call our Contact Centre on 0800 999 5000 (if calling from a mobile phone with free minutes the call 01246 216200), or book an appointment online and we'll arrange for our nearest Auto Windscreens technician to carry out the work at a time to suit you, thus enabling you to get back on the road as quickly as possible. 

 

Chipped or cracked windscreen?

Book online now...

If you need to arrange a windscreen repair or windscreen replacement then book an appointment online now.

Book your windscreen repair or replacement online
 

Speak to us now

Alternatively, call us now to speak with an agent in our 24/7 UK-based contact centre to book your appointment.

Telephone0800 999 5000

Calling from a mobile? Use your free minutes and call 01246 216200