Frequently Asked Questions

• How do I know if I am covered on my insurance?

We can check this for you. Just provide us with your insurer's name, your registration and your personal details and we'll check for you. Once we've ascertained as to whether you are covered or not, we won't start any work until you've given us the approval.

• Is it really free to repair or replace the damaged glass?

A repair is usually free depending on your policy and it won't affect your no-claims bonus. For a glass replacement you may have to pay a small excess; usually ranging from £50 to £80. If you don't have insurance cover for your vehicle's glass then a repair can be as in-expensive as £50, and the cost of replacement glass will depend on the type of glass you need for your vehicle. But don't worry, we won't start work until we've given you a quote.

• How do you repair a chip without replacing the glass?

Essentially we clean the chip and inject it with a special resin. We'll then harden the resin with UV light to make the windscreen as strong as before. Then we'll polish it up so the damage is almost invisible.

• How long will it take to repair a chip?

Usually 30 mins, and you can drive away immediately once we finished the work.

• How long will it take to replace the glass?

To replace the glass, the work can take between 90-120 minutes. We'll cover up your bodywork and interior, and then remove your old windscreen. We'll apply a primer and a bonding glue to make a good seal and insert your new windscreen. Then just wait around 1 HOUR for the glue to set and you can drive away.

• I've booked online, what happens next?

We'll call you around time you specified, and on the number you've given us to check the details you've submitted and to finalise your appointment.

Speak to us now

Alternatively, call us now to speak with an agent in our UK contact centre to book your appointment.

Telephone0800 999 5000

Calling from a mobile? Use your free minutes and call 01246 216200

Terms & Conditions

Please read the following terms carefully as use of the autowindscreens.co.uk site means that you agree to them.

1. Use of this site

The rights in the designs, pictures, logos, photographs and content of this site are owned by or licensed to Auto Windscreens. They are protected by copyright, trademarks and other intellectual property rights. You may not copy, reproduce, modify, distribute, republish, display, post or transmit any part of this site without the written permission of Auto Windscreens. You may view or print individual pages only for your own personal use.

2. Liability

We try to ensure the accuracy of all of the content. However, we do not accept any liability for the use made by you of the content. The content of this site should only be used for information purposes and you should not rely on it to make (or refrain from making) any decision or take (or refrain from taking) any action.

The site is for your personal use and is not to be used for any commercial purpose. As a result, Auto Windscreens will not be responsible in any circumstances for your loss of profits. Auto Windscreens will also not be responsible for any loss including wasted expenditure, corruption or destruction of data unless the loss results from something Auto Windscreens has done wrong.

Auto Windscreens is not liable for any damages or losses resulting from your inability to use this site. Auto Windscreens cannot promise that the site will be uninterrupted or entirely error free. Because of the nature of the Internet, the site is provided on an "as available" basis. Auto Windscreens will not be responsible to you if we are unable to provide the site for any reason beyond our control.

3. Data protection and privacy

Any details which you provide to us from which we can identify you are held and processed in accordance with our privacy policy.

4. Changes to the terms

Auto Windscreens may change the site or these terms at any time. If you use the site after Auto Windscreens has changed the terms you will be bound by the new terms.

5. Governing law and jurisdiction

These terms and your use of this site are governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the Courts of England and Wales.

This site is owned and operated by Trifords Limited T/A Auto Windscreens, Britannia House, Storforth Lane, Chesterfield, S40 2UZ.

If you have any queries, please contact us at the above address.

Chipped or cracked windscreen?

Book online now...

If you need to arrange a windscreen repair or windscreen replacement then book an appointment online now.

Book your windscreen repair or replacement online