FAQs

Is my no claims bonus going to be affected?

Windscreen repairs through Auto Windscreens typically have no impact on your no claims bonus. We always strive to repair your windscreen instead of a replacement. This ensures where applicable, the excess is smaller, saving you time and money at every opportunity.

What will it cost?

If you have a fully comprehensive insurance policy, there is no additional cost to you; however some insurance policies may charge a small excess payment for a repair. If replacement glass is required then you will have to pay an excess value that usually ranges from between £50 and £100 depending on the type of policy and the insurance company; either way we'll ensure you understand any costs before we finalise your booking.

How long will it take to repair a windscreen chip?

A windscreen chip repair will usually take 30 minutes to complete, if weather conditions dictate the use of our van canopy then the repair time will be around 40 minutes in total, accounting for the deployment of the canopy.

Once the repair is completed the vehicle can be driven immediately.

Will I notice the original damage after the repair is complete?

Once a windscreen chip is repaired the damaged area will not totally disappear. There will usually be a small scar/mark left in the damaged area; the scar can often visually resemble a small dried raindrop.

Can my car fail an MOT because of the windscreen?

Yes as a windscreen is crucial to a driver's visibility, an MOT takes into consideration the state of your windscreen and the impact any damage may have on the driver's visibility.

As a small windscreen chip can easily develop into a crack, or result in a failed MOT, it's important you have your windscreen chip repaired before your MOT assessment.

For your car to pass an MOT, the windscreen must not have a chip, larger than 10mm, in line of your sight while driving. A chip larger than 40mm anywhere else on the windscreen can also result in a failed MOT.

Will it take long to replace my windscreen?

Once you've booked your windscreen replacement appointment, our aim is to provide an efficient, quality service to have you back on the road in no time. We deal directly with your insurer and arrange your glass replacement at a time and location to suit you; 24/7, 365 days a year.

Why can’t my side window be repaired?

Unfortunately, we're unable to repair your side window due to the toughened glass that is commonly used. This type of glass is designed to fracture into small pieces unlike a windscreen that will remain intact upon impact. This means that your side window needs replacing before you can safely drive again.


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0800 999 5000.

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Chipped or cracked windscreen?

If you need to arrange a windscreen repair or windscreen replacement then book an appointment online now.

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Auto Windscreens is clear on compliance

Auto Windscreens is the first windscreen provider to join the r2c network

Auto Windscreens names top glass technicians

Technicians Steve Abrahams and Luke Allies have been crowned champions in Auto Windscreens’ annual ‘Clearly the Best’ 2017 competition.

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