Customer service recognition
Friday, 1 Oct 2021
We are pleased to share with you our latest achievement, we have been awarded the ‘ServiceMark’ by the Institute of Customer Service. We join just 62 companies nationwide with the accreditation and we are one of only four in the automotive sector.
The ServiceMark is granted for a period of three years and is awarded by The Institute of Customer Service, based on customer satisfaction feedback and an assessment of employee engagement with an organisation's customer service strategy. It helps organisations understand the effectiveness of their customer service strategy, identify core strengths and areas for improvement.
Claire Church, Auto Windscreens’ Director of Service Delivery, said: “I am delighted we have received the ServiceMark. This accreditation represents the highest level of customer service and it is a credit to every single member of staff.
As a business, we work tirelessly to ensure every customer receives an outstanding service, so achieving independent praise from a body such as the Institute of Customer Service is amazing. The last year has been challenging and for our staff to provide the level of service for this award is fantastic, every member of our team should be proud!”
Jo Causon, CEO at the Institute of Customer Service, said: “Auto Windscreens is part of a growing band of organisations who understand that a consistent customer service strategy can positively impact the bottom line. Achieving ServiceMark is a sign that Auto Windscreens is committed to improving the customer experience. By acting on the insights gained from through the accreditation process, Auto Windscreens will be in a strong position to offer customers what they want, when they want and how they want it.”