We are thrilled to announce that Auto Windscreens has once again been awarded the prestigious ServiceMark accreditation from The Institute of Customer Service. This reaccreditation is a testament to our unwavering commitment to delivering outstanding customer service and our continuous efforts to provide the best possible experience in our industry.

Understanding the ServiceMark Accreditation

ServiceMark is a nationally recognised standard, awarded to organisations that demonstrate exceptional dedication to customer service and maintain high standards as part of an ongoing strategy. Achieving this accreditation involves a rigorous evaluation process based on both customer satisfaction and employee engagement. This process provides valuable insights into the strength and effectiveness of our service strategy and highlights opportunities for continuous improvement.

During the evaluation, an independent survey of our customers revealed that Auto Windscreens achieved a Customer Satisfaction Business Benchmarking score of 91.4/100, significantly higher than the service sector average of 73.4, according to the latest UK Customer Satisfaction Index (UKCSI). Additionally, we were awarded a Net Promoter Score (NPS) of 70.4, far surpassing the service sector average of 9.4 in the UKCSI.

Maintaining these high standards helps foster stronger, more successful partnerships. You can trust that Auto Windscreens is not only committed to delivering exceptional results but is continually evolving to meet the highest standards expected in our field.

A Collective Achievement

We take great pride in this recognition, which reflects the hard work and passion of every member of the Auto Windscreens team. This milestone would not have been possible without the dedication and expertise of our colleagues, who embody our commitment to delivering unparalleled customer service every day. The assessment report highlighted that we “continue to promote service as a key differentiator in the market, focusing on delivering exceptional customer experiences that set us apart from competitors” and noted our team's passion and pride in delivering outstanding service.

As Claire Church, our Director of Service Delivery, puts it:

“Achieving reaccreditation of the ServiceMark from The Institute of Customer Service is a testament to our people-first approach. This recognition showcases our team's commitment to exceptional service, and we are proud to be leading the way in raising customer care standards in our industry. We will continue to evolve, working hand-in-hand with our partners to set new benchmarks.”