Head to Head webinar with the ICS
Auto Windscreens’ Managing Director, James MacBeth, recently joined Jo Causon, CEO of the Institute of Customer Service, for a thought‑provoking ‘Head to Head’ webinar exploring the challenges and opportunities shaping organisations today.
If you missed the live session on Wednesday 3 June, the webinar is now available to watch on demand.
A focus on people, performance and progress
Bringing together two experienced industry leaders, the conversation provides a candid view of how organisations can successfully navigate change while maintaining a strong customer and people focus.
Key themes from the discussion include:
- Building and sustaining a people‑first culture
- Driving growth through service excellence and operational resilience
- Investing in technology and skills to support future demands
- Navigating industry transformation with confidence and clarity
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