WE'RE HIRING - Contact Centre Agents

Want a new challenge?

Want to work in a fast-paced environment within a company that offers a relaxed and friendly working environment?

If the answer's yes than apply now – Immediate start dates available!

We are looking for Contact Centre Agents to answer inbound calls. You'll be the first point of contact for all calls and E-contacts coming into the group contact centre. You will be expected to deliver the highest possible standard of customer service while demonstrating a calm, polite and confident telephone manner and adhering to all company procedures.

You'll be given four weeks of top-class training with fantastic on-going support and coaching. On top of that our working environment is second to none. You'll receive amazing opportunities and make life-long friends.

You'll also have the opportunity to work from home!

Responsibilities:

• Following all company processes, procedures and guideline
• Providing support to the management team by ensuring delivery of own performance against agreed objectives, KPI’s and SLA’s
• Dealing with a wide range of telephone enquiries, providing advice and recording accurate information
• Ownership of complaints and own performance
• Processing of new claims
• Processing card payments
• Adhere to company procedures with regard to FCA compliance and Treating Customers Fairly
• Where applicable to ensure that DPA, FCA, TCF and other regulatory requirements are met

Essential Skills:

• Excellent level of customer service and communication skills
• Ability to demonstrate a calm and professional attitude at all times
• Ability to listen, identify and resolve customer issues
• Excellent attention to detail
• Excellent data inputting skills, literacy and numeracy
• Willingness to develop self and new skills

Desirable Skills:

• General understanding of the glass repair and replacement industry and its practices and principles

Job Types:

• Full-time, Permanent

Salary:

• £18,750 per year after successfully passing probation/£9.01 per hour

Apply:

• Send your CV to Julie Hill - HillJ@autowindscreens.co.uk

Interviews are taking place across January for start dates in January and February so apply today!